Frequently
Asked Questions
Why wouldn't I just hire a full-time designer?  
Good question! For starters, the annual cost of a full-time senior-level designer now exceeds $100,000, plus benefits (and good luck finding one available). Aside from that, you may not always have enough work to keep them busy at all times, so you're stuck paying for time you aren't able to utilize.
With the monthly plan, you can pause and resume your subscription as often as you need to ensure you're only paying your designer when you have work available for them
Is there a limit to how many requests I can have?
Once subscribed, you're able to add as many design requests to your queue as you'd like, and they will be delivered one by one
How fast will I receive my designs?
On average, most requests are completed in one to two weeks. However, more complex requests can take longer
How Does Hdg Operate?
It might come as a surprise, but Hdg functions as a collective stuido. This entails that designers possessing the requisite skills for your request work directly with us, the founders of Hdg, to ensure the nest outcomes for your design needs. Additionally, power-up requests, including animations and custom illustrations, are sourced from partner designers worldwide
How does the pause feature work?
We understand you may not have enough design work to ll up entire month. Perhaps you only have one or two design requests at the moment. That's where pausing your subscription comes in handy.
Billing cycles are based on 31 day period. Let's say you sign up and use the service for 21 days, and then decide to pause your subscription. This means that the billing cycle will be paused and you'll have 10 days of service remaining to be used anytime in the future
What programs do you design in?
Each request involves the use of a distinct program, but our primary tools for branding and design are Adobe Illustrator, Photoshop, and After Efects, while for website and application design, we primarily employ Figma.
How do I request designs?
Hdg provides considerable flexibility in requesting designs through Trello. Clients commonly make design requests directly within Trello, share Google Docs or wireframes, or even create briefs in the form of Loom videos for those who prefer a non-textual approach. In essence, if it can be linked to or shared within Trello, it's a viable option
What if I don't like the design?
No need to worry! We'll keep refining the design until it meets your complete satisfaction
Is there any design work you don't cover?
Hdg does not cover the following design work: 3D modeling, document design (medical forms, etc.), complex packaging.
Are there any refunds if I don't like the service?
As the work is of exceptionally high quality, we do not provide refunds
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